How can we help?

Frequently asked questions

• What is SwipeMatch Pal?

  SwipeMatch Pal is a playful group decision-making app. A creator sets up a board, invites friends, everyone adds options and swipes yes or no — then the app reveals what the group wants most. Perfect for choosing restaurants, movies, trip destinations, and more.
• How do I join a board?

  Tap the invite link the creator shared with you. The link opens the board's lobby directly — no account required to participate as a guest. If you already have the app installed, it will open automatically; otherwise the link opens in your browser.
• Do participants need an account?

  No. Participants join as guests using the board's invite link — no sign-up needed. Only board creators need an account.
• When do results become visible?

  Results unlock after the board closes — either when the creator closes it manually or the countdown expires. This keeps voting blind so no one is influenced by early scores.
• What does "AI draft" mean?

  Creators and participants can ask the AI to suggest options for the board topic. These are labelled as AI-generated in the results reveal, but during swiping all cards look identical — no one knows which options came from a person or the AI until the end.
• I submitted my swipes but the results page says "waiting". Why?

  The board is still open — either the timer hasn't expired yet or the creator hasn't closed it. The results page refreshes automatically. Once the board closes you'll see the full results.
• How do I delete my account or data?

  Email us at support@swipematchpal.com with the subject "Delete my account" and we'll process your request within 7 days in accordance with our Privacy Policy.
• The app isn't loading or I'm seeing an error. What should I do?

  Try force-quitting and reopening the app. If the problem persists, email support@swipematchpal.com with a brief description of what happened, your device model, and iOS version — we'll investigate quickly.